Terms and Conditions
Important Information
AGE REQUIREMENT: Must be 23 Years old or older to reserve.
RENTAL RATES: Our rental rates are based on the season. Rate ranges do not include taxes or cleaning fees. Rates are subject to change without notice.
TAX: 11% tax (or the current legal rate) is charged on all rentals.
CHECK IN & OUT: Check In is 4:00 pm or later and Check Out is 10:00 am. No early Check In or Check Out. We need the in-between time to prepare for our next guests.
PAYMENT: Full payment by credit card is required to confirm a reservation.
WE PROVIDE: Each cabin is supplied with dishes, kitchen utensils, cookware, bed linens, blankets, pillows, towels, paper towels, dish & hand detergent, firewood, and trash bags.
YOU PROVIDE: We recommend that you bring or purchase consumable supplies (body wash, shampoo & conditioner).
FIREPLACES: There is one gas and two electric fireplaces in our cabin for our guest's enjoyment. These are operable during our fall, early spring, and winter months and turned off during the warm weather months.
Terms & Conditions
1) Minimum Age Requirement – Big Blue Rentals ONLY rents to responsible adults aged 23 or older. Reservation holder must be 23 years of age or older at time of booking and is considered responsible party for the duration of the reservation. Reservation holders cannot make reservations for other parties and must be an occupying member of the property during the reservation.
2) Limited Damage Waiver
All tenants are required to pay a one-time $55 damage waiver through our partner SuperHog/Know Your Guest.
3) Cancellations - We will issue a full refund of your payment, minus credit card processing fees for reservations cancelled 30 days prior to your arrival date. If it is less than 30 days and we are able to re-rent your cabin in full, we will refund the amount you have paid minus the credit card processing fee. No shows and cancellations within 30 days to arrival that we are unable to re-rent in full are obligated for the entire amount of the reservation, without refund. Early Departures are obligated for their entire stay and the payment will be processed according to the standard policy. We recommend guest secure Vacation Rental Insurance.
4) Changes to Reservations - Changes to reservations must be made 30 days prior to arrival. In the majority of instances, we are able to move your reservation to another date for a processing charge of $75 (this should be done at least 30 days prior to your arrival). Please see further information and policies for Rescheduled Reservations below.
5)Rescheduled Reservations – There is a $75.00 fee to reschedule an initial reservation. Rescheduled reservations are non-cancellable, nonrefundable, and not able to be re-rescheduled. Please be aware that there may be additional charges, depending on the rate originally paid, the date you are moving your reservation to, and any other changes that may occur. When rescheduling you must reserve the original property. If a reservation is put into rescheduled status, you only have 6 months from your originally scheduled date to use the reservation credit. This is the sole responsibility of the reserved guests. Following 6 months, the credit will be forfeited if not used.
6) Compensation Policy - Upon arrival, please report any problems or damages, or we must assume these occurred during your stay. Housekeeping complaints must be reported on arrival, so we can send the housekeeper to the property with our Housekeeping Manager to go over the property again. Further, any problems that may arise during your stay must be reported immediately so that we have the opportunity to correct them. We cannot correct or compensate for housekeeping complaints or problems reported after departure.
7) Accidents happen, so please report any damaged or lost items so we may promptly replace them for other guests.
8) Certain conditions exist that are unique to the mountain environment and are beyond the control of Big Blue Realty. These include availability and reliability of utilities such as tv and internet, weather, road conditions, and indoor and outdoor pests (including but not limited to stinging insects, snakes, spiders, mice, ladybugs). As long as a cabin is safely accessible, your discomfort with mountain roads are not valid conditions for cancelation, nor are power, amenity outages, or utility outages (of less than 24 hours in duration) cause for refund or restitution.
AWD/4WD Advertised Properties - There are certain properties that are designated as four-wheel drive or all wheel drive only access. If you do not drive a four-wheel drive or all-wheel drive vehicle to such a property, you are not entitled to any refunds and you may also be charged for any resulting damages to the roads for attempting to drive any unauthorized vehicle against recommendations.
9) Internet/Phone Policy - Internet, cellular services, and phone services in the mountains are not always reliable. Big Blue Realty does not charge extra for cabins with unlimited internet access. Please check the website if the particular property you have reserved offers wireless internet or limited internet access, as not all properties in the area have internet accessibility. If you are not able to access these amenities during your stay, even if advertised, this is not cause for a refund as outages are beyond our control.
10) Big Blue Realty is not responsible for, nor do we recommend the use of MapQuest.com or any other online service, GPS guidance systems, or any directions or instructions from any source other than us. These systems have proven unreliable for use in the rural and mountain roads in our area. There are many areas in the mountains where you will not get a signal for a smart phone or GPS.
11) Hot tubs –
The water in our hot tubs is changed frequently for your safety. If the water is not hot when you arrive, it will heat up to temperature within 24 hours. A hot tub that is not up to temperature on the day of your arrival is not cause for a refund.
Covers must be kept on the hot tub whenever it is not in use in order to maintain the water temperature. Do not stand, sit, or misuse a hot tub cover, it will break and the replacement charge is $500.00. Do not use soap, bath oils, bubble bath, etc in the hot tub. Some lotions, creams, makeup, soaps, bath oils, etc. mixed with the hot tub chemicals may cause a rash. Showering before and after using a hot tub is recommended. Damages incurred to the hot tub and/or cover resulting from failure to abide by rules stated above will not be covered under the Limited Damage Waiver Insurance.
12) No campfires or burning outside of provided wood burning fireplaces or fire pits.
13) Smoking is not allowed inside any cabin. Smoking on porch or deck is permitted (please dispose of cigarette butts properly). If housekeeping and/or maintenance reports signs of smoking directly following your reservation, you will be charged an additional cleaning charge of $200.
14) Firearms are not allowed on property. This includes BB guns & paintball guns. If a firearm is found on the property following your departure, we cannot keep it for you for pick up nor can we ship it to you. We will contact you letting you know that your firearm was found, and we will turn it in to our local sheriff’s department with your contact information. You may contact them directly for pick up.
15) No Disruptive behavior will be tolerated. Please remember that this is a peaceful mountain community and that neighbors, although they may not be visible, are present. Keep music and conversation at reasonable levels, drive safely, respect that there are other property owners within the community. Please do not trespass against our neighbors unless invited. Big Blue Realty will not tolerate, nor be held liable for any house parties or illegal activity by tenants that takes place during the reservation. If any such activity takes place, the local authorities will be contacted, and Big Blue Realty will cooperate with authorities to ensure all matters are efficiently handled.
16) Big Blue Realty will not be held responsible for any personal items lost or left behind. If you should forget an item, we will happily hold your item at our office for up to 14 days for UPS or FedEx Pick Up. It is your sole responsibility to schedule pickups at our office location.
17) If you lock yourself out of your cabin, please contact us to access the extra key placed in the lockbox.
18) Service Animals - Service animals are permitted consistent with the Americans with Disabilities Act (“ADA”). When entering the rental reservation, tenant is required to inform us that you intend to bring a service animal. By informing us that you are bringing a service animal, you expressly represent and affirm that the animal is a service animal that is required because of a disability, and further, that the animal will be under your control and the animal is housebroken.
No additional fees are charged for service dogs; HOWEVER, rental company reserves the right to charge for damage above and beyond normal wear and tear caused by you or your service animal. Such damages may incur an additional fee. If you falsely misrepresent that your animal is a service animal, (i.e., the animal does not meet the above requirements), we reserve the right to charge you an unauthorized pet fee as set forth herein.
19) Inclement Weather Policy - Rental company has inclement weather policy that involves two levels of bad weather:
Moderately bad weather: In situations where rental company is aware of the possibility of snow or other severe weather that may make it difficult to access the property, rental company MAY, but is not required to, alert guests of this possibility such weather. If tenant desires to exercise caution and not proceed with the rental, rental company shall arrange to postpone the rental to a future date and put status into Rescheduling Option.
Severe weather: In situations where rental company has knowledge of severe weather that poses a substantial likelihood of making the rental property inaccessible, rental company reserves the right to cancel such reservations, at rental company’s discretion, or reschedule original rental for a future date. In the event of cancellation, rental company will refund all funds paid less processing fees. At tenant request, rental company may be able to accommodate tenants at an alternate rental location.
Alternate rentals described in these provisions may not be the same cabin. Due to scheduling, it is not possible for rental company to guarantee any specific cabin or specific dates for such alternate rentals, but rental company will make a good faith effort to work with you to make a satisfactory reservation.
20) Excessive Cleaning – A cleaning fee is charged to each reservation. This fee is to cover general cleaning between each reservation. If the property is in disrepair following a reservation and deep cleaning is required, (including but not limited to excessive amounts of garbage removal, carpet cleaning, furniture/home steaming & sanitizing, bodily fluid removal, extensive home rearranging, etc) an excessive cleaning fee may be applied. Fee amount will be determined on a case by case basis.
21) Local Resident Reservations – Local residents may NOT reserve properties online, this includes reservations made from individuals that reside in Swain, Jackson, Haywood, Macon, Graham, & Cherokee Counties.
22) Occupancy Limits – Each property is listed with its maximum occupancy limits advertised. By renting the property, you agree to not exceed these limits by having more guests on the reservation than the occupancy limits allow. If the number of guests allowed is exceeded, the tenants may be evicted early from the property, will lose all monies paid towards the reservation, and will be subject to additional fees if excessive cleaning or damages are incurred.
AGE REQUIREMENT: Must be 23 Years old or older to reserve.
RENTAL RATES: Our rental rates are based on the season. Rate ranges do not include taxes or cleaning fees. Rates are subject to change without notice.
TAX: 11% tax (or the current legal rate) is charged on all rentals.
CHECK IN & OUT: Check In is 4:00 pm or later and Check Out is 10:00 am. No early Check In or Check Out. We need the in-between time to prepare for our next guests.
PAYMENT: Full payment by credit card is required to confirm a reservation.
WE PROVIDE: Each cabin is supplied with dishes, kitchen utensils, cookware, bed linens, blankets, pillows, towels, paper towels, dish & hand detergent, firewood, and trash bags.
YOU PROVIDE: We recommend that you bring or purchase consumable supplies (body wash, shampoo & conditioner).
FIREPLACES: There is one gas and two electric fireplaces in our cabin for our guest's enjoyment. These are operable during our fall, early spring, and winter months and turned off during the warm weather months.
Terms & Conditions
1) Minimum Age Requirement – Big Blue Rentals ONLY rents to responsible adults aged 23 or older. Reservation holder must be 23 years of age or older at time of booking and is considered responsible party for the duration of the reservation. Reservation holders cannot make reservations for other parties and must be an occupying member of the property during the reservation.
2) Limited Damage Waiver
All tenants are required to pay a one-time $55 damage waiver through our partner SuperHog/Know Your Guest.
3) Cancellations - We will issue a full refund of your payment, minus credit card processing fees for reservations cancelled 30 days prior to your arrival date. If it is less than 30 days and we are able to re-rent your cabin in full, we will refund the amount you have paid minus the credit card processing fee. No shows and cancellations within 30 days to arrival that we are unable to re-rent in full are obligated for the entire amount of the reservation, without refund. Early Departures are obligated for their entire stay and the payment will be processed according to the standard policy. We recommend guest secure Vacation Rental Insurance.
4) Changes to Reservations - Changes to reservations must be made 30 days prior to arrival. In the majority of instances, we are able to move your reservation to another date for a processing charge of $75 (this should be done at least 30 days prior to your arrival). Please see further information and policies for Rescheduled Reservations below.
5)Rescheduled Reservations – There is a $75.00 fee to reschedule an initial reservation. Rescheduled reservations are non-cancellable, nonrefundable, and not able to be re-rescheduled. Please be aware that there may be additional charges, depending on the rate originally paid, the date you are moving your reservation to, and any other changes that may occur. When rescheduling you must reserve the original property. If a reservation is put into rescheduled status, you only have 6 months from your originally scheduled date to use the reservation credit. This is the sole responsibility of the reserved guests. Following 6 months, the credit will be forfeited if not used.
6) Compensation Policy - Upon arrival, please report any problems or damages, or we must assume these occurred during your stay. Housekeeping complaints must be reported on arrival, so we can send the housekeeper to the property with our Housekeeping Manager to go over the property again. Further, any problems that may arise during your stay must be reported immediately so that we have the opportunity to correct them. We cannot correct or compensate for housekeeping complaints or problems reported after departure.
7) Accidents happen, so please report any damaged or lost items so we may promptly replace them for other guests.
8) Certain conditions exist that are unique to the mountain environment and are beyond the control of Big Blue Realty. These include availability and reliability of utilities such as tv and internet, weather, road conditions, and indoor and outdoor pests (including but not limited to stinging insects, snakes, spiders, mice, ladybugs). As long as a cabin is safely accessible, your discomfort with mountain roads are not valid conditions for cancelation, nor are power, amenity outages, or utility outages (of less than 24 hours in duration) cause for refund or restitution.
AWD/4WD Advertised Properties - There are certain properties that are designated as four-wheel drive or all wheel drive only access. If you do not drive a four-wheel drive or all-wheel drive vehicle to such a property, you are not entitled to any refunds and you may also be charged for any resulting damages to the roads for attempting to drive any unauthorized vehicle against recommendations.
9) Internet/Phone Policy - Internet, cellular services, and phone services in the mountains are not always reliable. Big Blue Realty does not charge extra for cabins with unlimited internet access. Please check the website if the particular property you have reserved offers wireless internet or limited internet access, as not all properties in the area have internet accessibility. If you are not able to access these amenities during your stay, even if advertised, this is not cause for a refund as outages are beyond our control.
10) Big Blue Realty is not responsible for, nor do we recommend the use of MapQuest.com or any other online service, GPS guidance systems, or any directions or instructions from any source other than us. These systems have proven unreliable for use in the rural and mountain roads in our area. There are many areas in the mountains where you will not get a signal for a smart phone or GPS.
11) Hot tubs –
The water in our hot tubs is changed frequently for your safety. If the water is not hot when you arrive, it will heat up to temperature within 24 hours. A hot tub that is not up to temperature on the day of your arrival is not cause for a refund.
Covers must be kept on the hot tub whenever it is not in use in order to maintain the water temperature. Do not stand, sit, or misuse a hot tub cover, it will break and the replacement charge is $500.00. Do not use soap, bath oils, bubble bath, etc in the hot tub. Some lotions, creams, makeup, soaps, bath oils, etc. mixed with the hot tub chemicals may cause a rash. Showering before and after using a hot tub is recommended. Damages incurred to the hot tub and/or cover resulting from failure to abide by rules stated above will not be covered under the Limited Damage Waiver Insurance.
12) No campfires or burning outside of provided wood burning fireplaces or fire pits.
13) Smoking is not allowed inside any cabin. Smoking on porch or deck is permitted (please dispose of cigarette butts properly). If housekeeping and/or maintenance reports signs of smoking directly following your reservation, you will be charged an additional cleaning charge of $200.
14) Firearms are not allowed on property. This includes BB guns & paintball guns. If a firearm is found on the property following your departure, we cannot keep it for you for pick up nor can we ship it to you. We will contact you letting you know that your firearm was found, and we will turn it in to our local sheriff’s department with your contact information. You may contact them directly for pick up.
15) No Disruptive behavior will be tolerated. Please remember that this is a peaceful mountain community and that neighbors, although they may not be visible, are present. Keep music and conversation at reasonable levels, drive safely, respect that there are other property owners within the community. Please do not trespass against our neighbors unless invited. Big Blue Realty will not tolerate, nor be held liable for any house parties or illegal activity by tenants that takes place during the reservation. If any such activity takes place, the local authorities will be contacted, and Big Blue Realty will cooperate with authorities to ensure all matters are efficiently handled.
16) Big Blue Realty will not be held responsible for any personal items lost or left behind. If you should forget an item, we will happily hold your item at our office for up to 14 days for UPS or FedEx Pick Up. It is your sole responsibility to schedule pickups at our office location.
17) If you lock yourself out of your cabin, please contact us to access the extra key placed in the lockbox.
18) Service Animals - Service animals are permitted consistent with the Americans with Disabilities Act (“ADA”). When entering the rental reservation, tenant is required to inform us that you intend to bring a service animal. By informing us that you are bringing a service animal, you expressly represent and affirm that the animal is a service animal that is required because of a disability, and further, that the animal will be under your control and the animal is housebroken.
No additional fees are charged for service dogs; HOWEVER, rental company reserves the right to charge for damage above and beyond normal wear and tear caused by you or your service animal. Such damages may incur an additional fee. If you falsely misrepresent that your animal is a service animal, (i.e., the animal does not meet the above requirements), we reserve the right to charge you an unauthorized pet fee as set forth herein.
19) Inclement Weather Policy - Rental company has inclement weather policy that involves two levels of bad weather:
Moderately bad weather: In situations where rental company is aware of the possibility of snow or other severe weather that may make it difficult to access the property, rental company MAY, but is not required to, alert guests of this possibility such weather. If tenant desires to exercise caution and not proceed with the rental, rental company shall arrange to postpone the rental to a future date and put status into Rescheduling Option.
Severe weather: In situations where rental company has knowledge of severe weather that poses a substantial likelihood of making the rental property inaccessible, rental company reserves the right to cancel such reservations, at rental company’s discretion, or reschedule original rental for a future date. In the event of cancellation, rental company will refund all funds paid less processing fees. At tenant request, rental company may be able to accommodate tenants at an alternate rental location.
Alternate rentals described in these provisions may not be the same cabin. Due to scheduling, it is not possible for rental company to guarantee any specific cabin or specific dates for such alternate rentals, but rental company will make a good faith effort to work with you to make a satisfactory reservation.
20) Excessive Cleaning – A cleaning fee is charged to each reservation. This fee is to cover general cleaning between each reservation. If the property is in disrepair following a reservation and deep cleaning is required, (including but not limited to excessive amounts of garbage removal, carpet cleaning, furniture/home steaming & sanitizing, bodily fluid removal, extensive home rearranging, etc) an excessive cleaning fee may be applied. Fee amount will be determined on a case by case basis.
21) Local Resident Reservations – Local residents may NOT reserve properties online, this includes reservations made from individuals that reside in Swain, Jackson, Haywood, Macon, Graham, & Cherokee Counties.
22) Occupancy Limits – Each property is listed with its maximum occupancy limits advertised. By renting the property, you agree to not exceed these limits by having more guests on the reservation than the occupancy limits allow. If the number of guests allowed is exceeded, the tenants may be evicted early from the property, will lose all monies paid towards the reservation, and will be subject to additional fees if excessive cleaning or damages are incurred.